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If you feel like you’re seeing references to Artificial Intelligence (AI) everywhere you turn, you’re not wrong. AI is a buzzword right now, particularly in mining and industry, but behind all the hype and jargon, it offers genuine opportunity for businesses that wish to level-up their operations.

More and more organisations are turning to AI to increase operative benefits and onsite safety, and as a way to keep business running as profitably as possible through the challenges the mining and mineral industry face.

There are hundreds, if not thousands, of tech companies out there pushing tools that promise to be the solution to increased safety, productivity and performance in mining. Not every AI tool is created equal and choosing an AI vendor can feel particularly tricky.

If you’re new to AI, ask these questions when considering an AI partner:

1. Is AI technology built for business?

A business-specific AI should be purpose-built to solve business problems, seamlessly integrate, be customisable, security compliant, scalable, and offer comprehensive support to ensure successful implementation and adoption. These criteria ensure that the AI is tailored to enhance business workflows and automate processes, meeting the needs of your business.

2. Is the AI platform stand-alone?

This is important in terms of deployment and use, as the platform must be able to be bought, deployed and operationalised within your organisation without a required and larger software suite, like an OHS, HRIS, CRM, ERP, messaging system, ticketing system, telephony system or call centre platform.

3. Can the product integrate into existing infrastructure?

Integrating AI into your organisation should be a relatively seamless process. A system that can integrate into your existing workflow using your system API to avoid unnecessary complications and excessive training is important to look for.

4. Is the system optimised for accessibility?

Any AI you adopt should enhance communication, collaboration and accessibility. Look for systems with advanced user interfaces such as voice, a natural and 3x faster way to input text that can support a wide selection of languages, understands accents and recognises industry jargon.

5. How much user effort is required during onboarding?

The best AI products offer an out-of-the-box solution with minimal training required, avoiding costly interference to your workflow and day-to day operations during integration. Look for comprehensive support, staff training material, and easy API integration into your systems to ensure you get started with ease.

6. Will the platform learn and get more accurate over time?

Ask your vendor whether the solution uses advanced AI automation or Robot Process Automation. Robot Process Automation works on a rule based system and needs proactive rule adjustment to improve, whereas AI automation systems continuously improve over time as more data is collected.

7. Does the system provide end-to-end security and protection?

It goes without saying that no matter the industry, data protection is a must. AI products that provide security and privacy features such as end to-end encryption, multi-factor authentication and data minimisation to prioritise the confidentiality, integrity, and availability of your data.

How many can you check off?

  • AI platform is built for business
  • Teams communicate, produce and access information with ease and in a natural way
  • Data is encrypted and protected by enterprise-level security
  • Quick onboarding with little to no employee downtime
  • AI platform is standalone and can operationalise without having to replace existing systems Integrate easily with current databases and systems
  • Continuous improvement as data is collected

Boxes left unchecked or interested in adopting AI into your business? We can help. Book a demo, and experience AI tech first-hand.

Contact Harald and its Australian engineering and design teams take products from inception to integrated hardware, voice, and AI solution delivery in 19 countries. This integrated design approach tightly couples the entire experience, delivering better, more human technology solutions.

For the past decade, its products have concentrated on emerging IoT and tracking technologies and, more recently, voice-based and AI technologies. Today, its human-centred design combines voice, AI, and IoT systems to improve your teams’ experiences while delivering more profound, meaningful insights. To learn more about Ask Harry, visit

This sponsored editorial is brought to you by Contact Harald.


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